Robin Roo Online Casino - Full Privacy Policy for Australian Players

1. Who We Are

Robin Roo Casino operates under a Curacao eGaming licence and is responsible for the personal data collected through our platform. If you have any questions about how your information is handled, you can contact us directly using the details provided at the end of this policy.

2. Information We Collect

We collect personal information at various stages of your interaction with our platform. This includes:

Registration data

• Full name, date of birth, and contact details
• Username, password, and preferred currency
• Residential address and country of residence

Verification data

• Copies of government-issued photo identification
• Proof of address documentation
• Payment method verification materials

Transactional data

• Deposit and withdrawal history
• Bonus activations and wagering activity
• Account balance movements

Technical data

• IP address and device information
• Browser type and operating system
• Session duration and pages visited on our platform

Communication data

• Records of live chat conversations, emails, and phone calls with our support team
• Responses to surveys or promotional communications where you have opted in

3. How We Use Your Information

Robin Roo online casino uses the data we collect for the following purposes:

• To create and manage your account
• To process deposits, withdrawals, and bonus allocations
• To verify your identity and age in line with our regulatory obligations
• To detect and prevent fraud, money laundering, and other prohibited activity
• To monitor gameplay for responsible gambling purposes and apply any limits or restrictions you have requested
• To provide customer support and respond to your enquiries
• To send you communications about your account, including security alerts and policy updates
• To send promotional material, where you have given your consent to receive it
• To improve our platform based on aggregated usage data and player feedback

We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: processing required to deliver the services you have signed up for
• Legal obligation: processing required to comply with anti-money laundering regulations, age verification requirements, and our licensing conditions
• Legitimate interests: processing carried out to protect the platform from fraud, ensure system security, and improve our services
• Consent: processing for marketing communications, which you can withdraw at any time

5. Who We Share Your Information With

Robin Roo Casino AU does not sell your personal data to third parties.

We may share your information with the following categories of recipients where necessary:

• Payment processors: to facilitate deposits and withdrawals securely
• Identity verification providers: to carry out KYC checks required under our licence
• Regulatory and law enforcement authorities: where we are legally required to disclose information
• IT and platform service providers: who support the operation of our systems under strict data protection agreements
• Fraud prevention agencies: to identify and act on suspicious activity

All third parties with whom we share data are contractually required to handle it in accordance with applicable privacy standards and to use it solely for the purpose for which it was disclosed.

6. Cookies and Tracking Technologies

Robin Roo Casino Australia uses cookies and similar tracking technologies to support site functionality, remember your preferences, and analyse how players interact with our services. Cookies do not give us access to your device and do not contain personally identifiable information on their own.

The types of cookies we use include:

• Essential cookies: required for the platform to function correctly, including maintaining your session while logged in
• Analytical cookies: used to understand how players navigate the site so we can improve the experience
• Preference cookies: used to remember settings such as your preferred language and currency
• Marketing cookies: used to deliver relevant promotional content, where consent has been given

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the platform.

7. Data Retention

We retain your personal information for as long as your account remains active and for a period of at least five years following account closure, in line with our obligations under anti-money laundering legislation. Verification documents are retained for the period required by our regulatory authority. Where data is no longer required for any lawful purpose, it is securely deleted or anonymised.

8. Data Security

All personal data held by Robin Roo online casino is protected using SSL Digital Encryption. Our systems are monitored around the clock, and access to personal information is restricted to authorised personnel only. We conduct regular internal reviews of our data handling procedures and work only with third-party providers who meet equivalent security standards.

In the event of a data breach that is likely to affect your rights or interests, we will notify you promptly and take all necessary steps to contain and remediate the incident.

9. International Data Transfers

As an internationally operated platform, your data may be processed in countries outside of Australia. Where this occurs, we ensure that appropriate safeguards are in place to protect your information to a standard equivalent to that required under applicable Australian privacy law. This includes contractual protections with all relevant third-party recipients.

10. Your Rights

Depending on your location and applicable law, you may have the following rights in relation to your personal data:

• Access: the right to request a copy of the personal information we hold about you
• Correction: the right to request that inaccurate or incomplete information is updated
• Deletion: the right to request that your data is erased, subject to our legal retention obligations
• Restriction: the right to ask us to limit how we use your data in certain circumstances
• Objection: the right to object to processing based on legitimate interests, including direct marketing
• Portability: the right to receive your data in a structured, commonly used format where technically feasible
• Withdrawal of consent: the right to withdraw consent for marketing communications at any time, without affecting any prior processing

To exercise any of these rights, contact us using the details below. Robin Roo Casino Australia will respond to all requests within 30 days. In some cases, we may need to verify your identity before processing a request.